Customer Update

In line with previous actions, we will continue to follow Government Guidance and, as per the announcements on 12 July, regarding moving to Step 4 from 19th July, our approach will be to gradually ease restrictions at Newhaven Fort.

Please be reassured that, as we do so, the health and wellbeing of our staff, members and local community will continue to be our number one priority.

Please be aware we are reacting to the announcements as they are made, and we will do our best to respond as soon as possible. Several restrictions that we were required to put into place at the start of the Pandemic will take longer to remove so please bear with us whilst changes are implemented.

However, there are a number of changes that can be implemented from 19th July, and we hope the following frequently asked questions (FAQ) section offers an insight.

We will continue to review and monitor government guidance regarding any changes, and we will provide updates here.

Please note, between now and 19th July current guidance remains.

Thank you for your ongoing support and patience.


Does social distancing still apply?

The government guidance provided has removed the need for social distancing and, in line with our approach to date, we will continue to follow Government advise including the need for minimizing proximity of social contacts. We do remind visitors to be courteous of others when moving around the Fort and will implement any necessary changes once clarity has been provided on this.

Will one-way systems still be in place?

No, one-way systems will no longer be in place when moving around the Fort. Please continue to access via the main entrance and register your attendance with our customer service team on arrival.

Will sanitising stations still be available?

Yes, we will continue to provide sanitising stations at all sites and request that all visitors sanitise hands, when moving between exhibition spaces.

Do I need to wear a face covering?

Although no longer a requirement, in line with Government guidance, we would recommend that visitor wear a face covering while moving around the Fort, particularly during busy periods.”

Will there still be a limit to the number of people within a toilet?

No, there will be no restrictions on the number of people accessing toilets.

What will be the restriction for the Tea Rooms?

All restrictions will be removed from the Tea Rooms. You will be able to order from the counter.

Do we need to pre-book to visit the Fort?

You can just turn up to visit the Fort, however, the ability to book a session will still be in place. You can stay for as long as you like and re-use your ticket for whole season to come back and visit us again.

Can we book group visits?

Yes. We are now able to facilitate group visits, pre-booking your visit is advisable.

Download our Risk Assessment